YOUR PRIVACY is very important to us. We will never share your information with anyone, ever! Also, once you begin the checkout process, you will notice in the menu bar the beginning of the address will start with https://. This is high-grade RSA 256-RSA bit encryption that helps secure your information before it is transmitted over the web. We appreciate the trust you have placed in us and we will act accordingly with your private and sensitive personal information. Should you have any questions please feel free to call us at: 888-419-MAXX (888-419-6299)
Return and Cancellation Policy:
If a product has a manufacturer’s defect, we will be happy to replace it free of charge. This applies to all chemical and pad purchases. Equipment will follow the warranty guidelines for each specific machine. Should you have a dispute concerning performance please call us. First, we will make sure it was used within the proper guidelines for application by you, and if you’re still not happy you may return the unused portion for a product refund with approval, within 30 days of purchase. If a four or more gallon/quart case was purchased, the return must be made while using the first quart or gallon. If more than the first bottle was used in a case then no return will be offered except with approval by John Klucznik. All returns must be in original packaging and product must be in brand new condition to be re-sold. If the items are returned without original packaging, used or in a less than new condition for any reason, and are not the result of a manufacturing error, then the return may be refused. If a refusal occurs, then the shipping to return the items back to the customer will be done at their expense. Or, the item will be discarded and NO REFUND will be granted. Returns must be approved by Bonnet Pro in writing, such as email, but not limited to email, before product is sent back to us. A 20% restocking fee will apply on returns and or cancellations that are not a manufacturer’s defect, meaning customer ordered a wrong size or chemical type or changed their mind for any reason. No exceptions.
For equipment, if the order is cancelled after equipment is paid for, packaged or crated, or is returned, a minimum of a 20% restocking fee will apply to cover our time, packaging materials, charge card fees etc.
Regardless of item or items ordered, if it has shipped we will not cancel the order. No exceptions.
Discontinued items cannot be returned and all sales are final. Discounted, and or FREE Shipping applies ONLY to addresses within the Continental US.
As all of our products contain information to check for color fastness or for other possible problems, our warranty is completely and expressly directed at the purchase price of the product, not any material or property the product was used on. We have no control over the way that any of our products are used, especially if they are improperly mixed or mixed with other non-approved or harmful chemicals.
Our products are intended for professional cleaners. We cannot monitor all sales to determine if a nonprofessional makes a purchase from our website. So whether professional or not, the user shall determine the suitability of this product for the intended use. User assumes all risk and liability whatsoever in connection therewith.
PLEASE NOTE FOR DELIVERIES:
You have the right and the responsibility to carefully inspect shipments from any carrier (including UPS, and all others or any trucking company), and sign ‘complete’, ‘short’ or ‘damaged’ as appropriate. If a discrepancy is found, please have the driver note the exception. If a driver refuses to note the exception, please get his name so that the refusal can be reported to the carrier. If a shortage or damage is discovered after you have signed “received complete”, please contact the carrier immediately. You have 3 business days in which to report this to the carrier. When a shipment is signed as “received complete”, Bonnet Pro has no recourse with the carrier on your behalf and will not be responsible for damage.
When receiving equipment or supplies, if damage has been noted, the packing material must be saved for the carrier to inspect. PLEASE NOTE: If packaging is not saved, we cannot be held responsible for any loss. No exceptions. Please inspect package for obvious damage, and check the product for proper function. Bonnet Pro reserves the right, regardless of the shipping calculator used, to ship either FedEx or UPS or by truck at Bonnet Pro’s discretion.
Any legal disputes between Bonnet Pro and any customer will be held only in a geographic region convenient to Bonnet Pro, in the state of Pennsylvania.
MiniMax Carpet Machines LLC reserves the right to cancel any order for any reason.
MiniMax Carpet Machines and Bonnet Pro LLC are unaffiliated and links to one another’s websites are for a matter of convenience only.